Return Policy

RIGHTS OF RETURN


TERMS & CONDITIONS
If there’s a reason you wish to return or exchange any item/s purchased from us that's okay, we're happy to do so. Any returns must be received back to us within 14 days of purchase and must be unused and in it's original packaging. Unfortunately we are unable to offer returns on products that have been opened as we cannot resell these. Item/s which were purchased on sale or on clearance are also unable to be returned.


RETURNING YOUR ITEMS
Please contact us on store@collectivegood.co.nz before you return the item. Please include your invoice number and reason for return and we will be able to give you any further instructions. When we have received your returned items we can begin the returns process. Please note this can take up to 10 working days and we will notify you once complete.

Send your completed return form and items wrapped securely and via a traceable method to: 

CollectiveGood Returns
72 Glenstrae Road
Redcliffs
Christchurch 8081
New Zealand


IMPORTANT!
Please Note: we do not take responsibility for any items lost or damaged in the process of return, that is why we recommend that you package the items securely and use a traceable shipping method. We will process an exchange or refund you once the item has been returned and we have accepted it.


CollectiveGood offers free shipping (on applicable orders) with the understanding that the customer will keep the goods purchased. Should you choose to return your order, the shipping costs or costs incurred returning the items will not be refunded.